What is a Vicidial software and its uses?

Vicidial is a contact/call center computer software designed to meet the telephony and communications needs of any company or organization, from small to large. Vicidial is filled with lots of forecasting dialers that also functions as an Automated Call Distribution (ACD) system. It is created on an open-source platform and has a worldwide installation base. As a result, agents can call campaign lists automatically or manually, as well as handle outbound and inbound calls on a mixed basis. Agents can also answer inbound emails and engage in live consumer online chats integrated within a current site via a widget from a single, centralized web-based interface. Emails and calls are then routed to the most qualified agent using routing choices and queue priority criteria.

Agents can also answer inbound emails and engage in live customer chat sessions embedded within an existing website via a widget from a single, centralized web-based interface. Emails and calls are routed to some of the most qualified agent using routing choices and queue priority rules, and managers can evaluate agent performance by listening in on agent calls.

Vicidial contains approximately 2k features in total, covering call logging and status, as well as automatic call recording that could also be paused or resumed at any time. user levels and rights were limited. Be configured to control access to certain services or campaigns.

Vicidial is an open-source, Enterprise-level Contact Center solution that is utilized by thousands of enterprises in over 100 countries across the world and is free to use. Agents can handle inbound and outbound calls, and also predictive and manual outbound queue dialing, inbound emails, and site consumer chat sessions, all from the same agent interface with Vicidial. In addition to English, the panel is available in 16 other languages.

You may see a small list of how companies use Vicidial frequently to engage in commerce.

Features

Vicidial is an open-source call/contact center software system with a predictive dialer that allows inbound/outbound calls, inbound emails, and client website chat to be handled together. Constant recording of calls is possible, with the option to initiate and finish at any moment. All calls and call status updates, as well as agent checks like time breakdowns, are logged.

Several real-time and summary reports are accessible as part of the built-in reporting capabilities, and campaign display displays provide real-time updates on performance.

Agents may log into VICIdial hosting with just a smartphone and an internet-connected web browser from anywhere, thanks to web-based management and data export facilities.

Uses

Calls for customer care from small to medium-sized businesses.
Post-checkout survey of hospital patients
An organization's members are being broadcasted to.
Medical or clinical administration in a doctor's office: Calls and emails (incoming and outgoing)
Broadcast messaging and parent reactions are used by schools. IVRs for lead management companies (10,000+ Direct Inward Dialing)
IVRs for emergency response call centers that run 24 hours a day, 7 days a week Phone call logging and call redirection
Call center for bank customers

Pros

First of all and foremost, you can download, install, and use it for free, with no conditions attached. Second, it offers every calling solution software and predictive dialer feature you can think of. Third, all reporting is done on a single screen; there are numerous reports, including inbound, outgoing, carrier reports, and so on.

Installation

In all installation media, the default 'root' password is 'vicidial.' At the Login prompt, input 'root' and at the Password prompt, type 'vicidial.'

ViciBox is only accessible in a 64-bit version. It is not available in 32-bit architecture or for non-x86 architectures like ARM or PowerPC. Any contemporary CPU released after 2004 should have no trouble installing and running ViciBox.

Steps

Download the ViciBox Server ISO from http://download.vicidial.com/iso/vicibox/server/
Boot the server from the ISO. Highlight the 'ViciBox v.X' option in the center of the screen using the arrow keys and press the ENTER key.
On the license screen, press CTRL-A to accept the license agreement.
Then press ALT-N to choose 'Next' and continue the boot-up process.
In the login box, type 'root' as the username and 'vicidial' as the password.In keyboard click on enter key.
Write 'os-install' at the command prompt and hit ENTER.
Default language, keyboard setup, and time zone can all be altered.
Insert in the blanks with your new 'root' password.
To install the operating system, press ALT-I and select the installation settings you want.
To validate the removal of the old operating system installation on the host system and the installation of the new operating system, press ALT-I.