What is Vicidial?
Vicidial is an open-source contact center solution that is used for inbound and outbound call center operations. It is based on Asterisk, an open-source telephony platform, and includes a web-based user interface for managing call campaigns, agents, and leads.
Vicidial offers a wide range of features for call centers, such as automatic call distribution (ACD), interactive voice response (IVR), call recording, agent monitoring, and reporting. It also supports various communication channels such as voice, email, and chat.
Vicidial is popular among small to medium-sized businesses and has been used in various industries such as healthcare, insurance, and customer service. It is highly customizable and can be integrated with other systems and applications to meet specific business requirements.
Vicidial is free and open-source software, which means it can be downloaded, installed, and used without any licensing fees. However, some organizations choose to purchase commercial support and training from Vicidial's developers to ensure that their installation is properly configured and supported.