Vicidial Dedicated Server Plans

What is Vicidial?

Vicidial is an open-source contact center solution that is used for inbound and outbound call center operations. It is based on Asterisk, an open-source telephony platform, and includes a web-based user interface for managing call campaigns, agents, and leads.

Vicidial offers a wide range of features for call centers, such as automatic call distribution (ACD), interactive voice response (IVR), call recording, agent monitoring, and reporting. It also supports various communication channels such as voice, email, and chat.

Vicidial is free and open-source software, which means it can be downloaded, installed, and used without any licensing fees. However, some organizations choose to purchase commercial support and training from Vicidial's developers to ensure that their installation is properly configured and supported.

What is Vicibox?

ViciBox is a pre-installed software package that includes Vicidial, an open-source contact center solution, along with additional software tools and utilities that are commonly used in call centers. ViciBox is designed to simplify the installation and setup process for Vicidial, making it easier for users to get started with their call center operations.

ViciBox includes a pre-configured version of the Linux operating system, along with all the necessary drivers and software components required to run Vicidial. It also includes web-based tools for managing the server, such as Webmin and SSH access. Additionally, ViciBox includes several other software tools and utilities that can be useful in call center environments, such as CRM systems, softphones, and reporting tools.

With ViciBox, users can quickly and easily set up a complete call center solution without having to manually install and configure each software component individually. This can save time and effort, especially for users who are new to Vicidial or call center operations.

ViciBox is available as a free download from the Vicidial website and is distributed as an ISO file, which can be burned to a DVD or USB drive and used to install the software on a dedicated server or virtual machine. Additionally, commercial support and training services are available for users who need assistance with installation, configuration, and maintenance of their ViciBox installation.